Validate TRUSTe privacy certification

Privacy Policy

 

Updated: December 12, 2019

 

Leadgen Network Organization, Inc., which owns and operates Billy.com (“Billy”, “we” or “our”), provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, and disclosure of Personal Information (defined below) we receive from Users of billy.com (the “Site”) and from other sources as disclosed. We are providing this Privacy Policy to explain our practices and policies for collecting, using and sharing information collected from or about you when you visit, access, or use, or provide information to us via the Site, our other web applications, via email, via telephone, or other contact and/or that are provided to us from other sources when you interact with weblinks seeking home improvement and related services that we assist in providing (the “Services”).

 

This Privacy Policy also describes the choices available to you regarding our use of your Personal Information and how you can access and update such Personal Information. As used in this Privacy Policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates within the United States or internationally.

 

By visiting, accessing, or using, or providing information to us in connection with, the Company Services, you expressly consent to our collection, storage, use and sharing of your information as described in this Privacy Policy. Please note that if you disagree with anything in this Privacy Policy, you should not visit, access, or use, or provide information to us in connection with, the Company Services.

 

TRUST GUARD PRIVACY SEAL

The Site has been awarded Trust Guard Privacy Seal signifying that this Privacy Policy and practices have been reviewed by Trust Guard for compliance with Trust Guard’s program requirements . If you have questions or complaints regarding our Privacy Policy or practices, please contact us at privacy@billy.com

 

ELIGIBILITY

You must be 18 or older to use our Services. Further, no one under age 13 may provide any information to us or via our Services. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information via our Services or on or through any of our Site’s features, sign up for any of our Services or provide any information about yourself to us, including your name, address, zip code, telephone number, email address, etc. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@billy.com


 

INFORMATION WE MAY COLLECT

When you engage our Services, including when you engage with the Site, you may provide certain information to obtain a home improvement or related professional service, which includes the type of service(s) you desire, the location where the service(s) may be provided, and a date when the service(s) is/are needed/to be performed (“Post”).  

 

The information you provide may include Personal  Information (defined below) and other information that does not allow us to personally identify you. We may collect Personal Information and other information about you through the Site, Email, SMS, Telephone, WAP, Mobile Application, Mobile Device or other means as discussed in more detail below. We collect and use information you provide or that may be provided to us about you regarding what home improvement or related service you desire, that we may believe is necessary to administer and promote our business, and provide you with the products and services you request. We may collect and maintain both Personal Information (defined below) and non-personal information for these purposes.

 

“Personal Information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user or household and includes specific data categories such as name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers; commercial information, records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies; internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website application, or advertisement; geolocation data; audio, electronic, visual, thermal, olfactory, or similar information; professional information; and inference drawn from any of the information identified above.

 

HOW WE COLLECT YOUR INFORMATION

            INFORMATION YOU DIRECTLY PROVIDE TO US

 

You may provide information directly to us under a wide range of circumstances, such as when you submit information to us through the Site; when you sign up to receive email or text messages from us; communicate with us via email; participate in polls or user surveys that may be conducted by us or on our behalf by a third party service providers, including but not limited to questionnaires, interviews, and forums; telephone, text or otherwise request information from us.

 

In addition, when you reach out to us or access our Site to inquire about a Service, you will have to provide details regarding the type of service you desire, i.e., moving, household maintenance, etc.; the location where the service is required/is to be performed such as the ZIP code; and the date when the service is desired. We do not recommend you share any other Personal Information including but not limited to any financial information in the content you share. We also collect information that you provide as part of your use of the Site (e.g. without limitation, ZIP code, individual preferences, types of services and type of service providers sought) (“Non-Identifying Information”).

 

            INFORMATION WE COLLECT ABOUT YOU ON OUR OWN

There is a lot of non-public information about you. Our employees and agents collect non-public information about you to determine if you might be interested in our Site and/or our Services. This information includes non-public information about you, similar to what you would find in the Yellow Pages, such as, your name, address, and phone number, and can also include information about property transactions that might indicate that you are looking to move or in need of home repair/remodeling services that would be similar to the Services we provide so that we may reach out to your or otherwise advertise our Site or Services to you.

 

            INFORMATION FROM THIRD PARTY BUSINESS PARTNERS

We partner with a number of third parties who may provide us information about you based on information they have collected or received about you that you might be interested in moving, home repair/remodeling, or other services similar to those that we offer so that we may reach out to you or otherwise advertise our Site or Services to you.

 

            INFORMATION AUTOMATICALLY COLLECTED THROUGH THE SITE

            Log Data


When you use, interact with our Site or click on a link that directs you to our Site or a function that allows you to submit for our Services, we automatically collect and store, certain information about your device (computer, tablet, smartphone, etc.) and user’s activities, such as:

 

  • Preferences and settings: time zone, language, and character size.
  • Identifiers: IP address
  • Technical information: type of device, operating system name and version, device manufacturer, browser information (type, version), screen resolution.
  • Coarse geographic information: geographic location derived from the IP address.

 

We collect this data for the proper operation of our Site, including functionality, user-friendliness, and to better tailor our Site to our users’ needs. We also use this information to verify that visitors to the Site meet the criteria required for us to process their requests. While we do not treat Log Data as Personal Information, we may use it in conjunction with or in association with Personal Information, and we may aggregate, analyze, and evaluate such information for the same purposes as stated above regarding other Non-Identifying Information.

 

                        Traffic Data


Data generated by the use of the Site includes:

 

  • Information about your use of the Site: date stamp, access times and other statistics, URL of the visited page, URL of the last webpage visited before visiting our Site or a website using our Site, URL of the last webpage visited before visiting our Site.
  • History of interaction with our webpages: pages viewed, time spent on a page, click through, clickstream data, queries made, search history, search results selected, services you request via the Site, interactions with our third party partners, comments made, type of service requested, purchases made.

 

We collect this data to understand how our Site is used and to create statistics on the use of our Site. This data is not linked to a specific individual but it enables us to:

 

  • estimate our audience size and usage pattern;
  • learn what information is of most and least interest;
  • speed up your searches; and
  • learn of any possible Site performance problems.


We may collect Traffic Data through various technologies including, but not limited to, cookies, IP addresses, and transparent GIFs (Graphics Interchange Format, a software technology also known as a pixel tag).

 

                        Data Collected Using Cookies and Other Technologies

We also automatically collect information from you using cookies and other technologies on the Site. We do not use cookies to collect Personal Information. We place cookies on your computer to collect information around usage, your interaction with the Site and other statistical data. Most internet browsers provide for acceptance of cookies. Cookies may be stored on your hard drive in which case they remain on your hard drive until deleted, or in temporary memory in which case they are deleted when you shut down your browser or turn off your computer. Cookies also enable us to remember your user preferences for the Site.

 

Our Site also contains electronic images known as web beacons (sometimes called single-pixel gifs) which may be placed by us or a third party and are usually used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns. We do not tie the information gathered in web beacons to your Personal Information.

 

We may use cookies and similar technologies to identify who you are and may use them when you visit the Site, click on our ads, or open our emails. Cookies and other technologies may also be used for site maintenance and analysis, performing network communications, authenticating users, serving contextual advertisements, and protecting against fraud and theft.

 

You can block or remove cookies using your Internet browser’s settings. If you block or remove cookies, your ability to perform certain transactions, use certain functionality, and access certain content on the Site may be affected. To find out more about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.

 

                        Information Collected by Third Parties through Third Party Links and Content


The Site may include links to other websites and other content from third party businesses. These third parties may have cookies, web beacons or other similar technology to collect information about you. The Company does not have access to or control over these third parties or the cookies, web beacons or other technology that these third parties may use. We are not responsible for the privacy practices of these third parties or the content on any third party website. You are encouraged to review the privacy policies of the different websites you visit and of the advertisers whose ads you may choose to click while on the Site


                        Information Collected by Third Party Analytics Services

 

Third-party analytics services, including Google Analytics and Google Tag manager, both provided by Google Inc. (“Google”) and Twitter Pixel use cookies and similar technologies to analyze how visitors use our Platform and for compiling statistical reports.

 

To learn more about the Company’s use of Google Analytics and what Google Analytics does, please see How Google uses information from sites or apps that use or services. If you do not want your data collected with Google Analytics, you can install the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics JavaScript (ga.js, analytics.js, and dc.ja) running on websites to prohibit sending information to Google Analytics. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. For more details on installing and uninstalling the add-on, please see the relevant help resources for your specific browser. Learn about how Google Analytics collects, uses, and processes data here. Learn about the cookies Google Analytics uses here.


                        Information You Share on Third Party Websites or through Social Media Services

 

You also can engage with our Services via social media services or other third party platforms, such as Facebook, Instagram or other third party social media plug-ins, integrations and applications. When you engage with our Services on or through social media services or other third party platforms, plug-ins, integrations or applications, you may allow us to have access to certain Information in a profile you may have with that particular platform, which may include. your name, e-mail address, photo(s), gender, date of birth, location, an ID associated with the applicable third party platform or social media account user files, like photos and videos, your list of friends, connections, people you follow and/or who follow you, or your posts, comments, interactions or “likes.” When we interact with you through our content on third party websites, applications, integrations or platforms, we may obtain any information regarding your interaction with that content, such as content you have viewed and information about advertisements within the content you have been shown or may have clicked on. For a description on how social media services and other third party platforms, plug-ins, integrations or applications handle your information, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings directly on those platforms.  See the following for instructions on how to change or remove third party access on each platform: Twitter, Facebook, Instagram, and Pinterest.

 

WHY DO WE COLLECT INFORMATION ABOUT YOU

 

We collect and process your Personal Information and Non-Personal Information for a number of reasons as follows:

  • To better able us to coordinate the providing of the Services you requested or inquired about to you;
  • To reach out to potential third party service providers who have indicated they might be able to provide the Services you request to you; to deliver Services to you;
  • To communicate and correspond to you regarding products or services ordered or inquired about; to help better provide you better Site experience;
  • To respond to your requests or questions;
  • Performing services on behalf of us or third party service provider, including maintaining or servicing accounts, providing customer service, processing transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on our behalf of on behalf of a third party service provider;
  • Understanding internal research for technological development and demonstration;
  • To troubleshoot problems or issues with our Site or Services obtained through the Site;
  • To send you transactional communications (e.g., we might send you emails about the Services you obtained or inquired about through the Site);
  • To find vendors close to or within the location where you indicated you would like services performed to provide those service to you and connect you with that vendor/those vendors;
  • To provide you with email alerts, event registrations and other notices concerning our Services or news that may be of interest to you;
  • For security purposes, i.e., to prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities and/or attempts to harm our users;
  • To monitor and improve the information security of our Site;
  • To hire, train, and manage our staff;
  • To support the functions of our human resource management, including the coordination of third-party partners that provide the Services;
  • To carry on our business and serve our customers as described above;
  • To monitor for violations of our policies or applicable laws;
  • As required by law such as to comply with a subpoena, or similar legal process;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred;
  • If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information to any other third party with your prior consent to do so;
  • For industry analysis, demographic profiling and other purposes; and
  • As otherwise described in this Privacy Policy, permitted by law, as we may notify you or as you may have otherwise consented.

HOW WE SHARE YOUR INFORMATION

 

We will share your Personal Information only in the ways that are described in this Privacy Policy.

          

  Third Party Partners

We share your non-personal information with third party partners to determine if they might be able to provide a service to you and to obtain their rate for that service. Once we determine a third party partner that can provide a service that you have requested, we share your Personal Information with that third party provider so they may contact you to provide information, including, but not limited to, cost estimates for their services, notwithstanding the fact you may be on a “Do Not Call” Federal, State or other list that would otherwise restrict our third party partners. If you do not wish to be contacted by us or any of our third party partners, do not fill out any forms on the Site or request any Services from us. We collect a fee from our third party partners for facilitating this connection to you and in that sense sell your Personal Information and non-personal information.

       

          Sharing Information with Affiliates

We may share your Personal Information with other companies, including subsidiaries that are controlled by, or under common control with Billy.com, for any purpose permitted by this Privacy Policy, including:

         

          Third Parties for Analytics

We may share anonymous, non-identifying information with third parties at our discretion and we may otherwise disclose anonymous, non-identifying information and Log Data to third parties for industry analysis, demographic profiling and other purposes.

         

         Service Providers

We may employ third party companies and individuals to provide customer support, research on service providers, facilitate our Site, provide the Site on our behalf, perform Site-related services (e.g. without limitation, maintenance services, database management, web analytics and improvement of the Site’s features) or assist us in analyzing how our Site and Service are used. These service providers have access to your Personal Information only to perform these tasks on our behalf and are obligated under contract not to disclose or use it for any other purpose other than as set forth in that contract.

 

            Law Enforcement/Legal Action

We may disclose your Personal and Non-Personal Information to cooperate with government/law enforcement officials and, if necessary, private parties to enforce and comply with the law, including in order to comply with a subpoena or other court order. We will disclose information about you as requested to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Billy.com or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.

 

            Business Transfer

We may sell, assign, transfer or otherwise share some or all of our assets, including your Personal Information, in connection with a merger, acquisition, reorganization, sale of assets or in the event of bankruptcy without any disclosure to you or consent from you. In the event of our bankruptcy, reorganization, or receivership, or the application of laws affecting creditors' rights, this Privacy Policy may not be applicable and we may not be able to control how your Personal Information is transferred, or used. In such a case, we reserve the right to transfer Personal Information that we have collected from you to third parties.

 

DO NOT TRACK

 

Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. At this time, we do not respond to Web browser “do not track” settings or signals. We deploy cookies and other technologies on our Service to collect information about you and your browsing activity, even if you have turned on the Do Not Track signal.

 

COMMUNICATIONS TO USERS / CAN-SPAM

 

Unless we are prohibited by applicable law from using cookies and a user has not otherwise opted out or disabled our use of Log or Traffic Data that comes to us in the form of first- or third-party cookies, we insert cookies in some of our correspondence with users. In that case, when we send an email message to a user, our message contains images or links, which when viewed or clicked, will register an event with us that allows us to know whether the user has accessed or declined to open our message. This action may also store a cookie which will allow us to count unique clicks or visits and potentially track the recipient.

 

This information is needed for our legitimate business purposes, because it helps us understand how the individual reacts to our communications and limit the amount and nature of information provided. We believe that such means are fair, lawful, and proportional to the legitimate interest and needs of our business, and that our methodology fairly addresses each user’s legitimate rights and expectations in view of the context and purpose for the collection and use of the information collected.

 

The information is collected in connection with our marketing efforts and is retained so that we can continue or elect to stop interaction with the lead.

 

If you receive commercial electronic communications from us, you can unsubscribe from the receipt of future commercial electronic communications from us by clicking on the “unsubscribe link” provided in such communications.

 

Please also note that if you do opt out of receiving commercial electronic communications from us, we may still send you important administrative and transactional messages (such as updates about your account or service changes and information about your requested transactions), and you cannot opt out from receiving these messages.

 

CALIFORNIA PRIVACY RIGHTS

 

            Shine the Light

 

Pursuant to Section 1798.83-.84 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, what types of personal information, if any, the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information in the immediately preceding calendar year. To access this information, please contact us by emailing privacy@billy.com with CA Privacy Requests in the subject line. Please note that, under the law, we are not required to respond to your request more than once in a calendar year, nor are we required to respond to any requests that are not sent to the above-designated email.      

 

            California Consumer Privacy Act Notice (“CCPA”) (the “Notice”)

 

This portion of the Privacy Policy applies solely to California Consumers as (“consumers” or “you”). We have adopted this Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws.  The purpose of this Notice is to provide you with a description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of the rights you have regarding your Personal Information. As used in this Notice, any terms defined in the CCPA have the same meaning when used in this Notice.

                        Your Right to Know About the Personal Information We Collect About You

The HOW WE COLLECT YOUR INFORMATION and HOW WE SHARE YOUR INFORMATION section above describe generally the information we collect and process about you. The chart below sets forth more specifically, the categories of Personal Information we collect and process about you, a description of each category, and the sources from which we obtain each category. In particular, we collected the following categories of Personal Information from consumers within the last twelve (12) months as follows:

Category

Specific Pieces of Information

Identifiers.

A name, zip code, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, or other similar identifiers.

We collect Identifiers from you directly and indirectly, through our own research of publicly-available information, automatically through our Site and Services, and from third party business partners.

We collect Identifiers:

  • To better able us to coordinate the providing of the Services you requested or inquired about to you;
  • To reach out to potential third party service providers who have indicated they might be able to provide the Services you request to you;
  • To communicate and correspond to you regarding Services ordered or inquired about;
  • To help better provide you better Site experience;
  • To respond to your requests or questions;
  • Performing services on behalf of us or third party service provider, including maintaining or servicing accounts, providing customer service, processing o transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on our behalf of on behalf of a third party service provider;
  • Understanding internal research for technological development and demonstration;
  • To troubleshoot problems or issues with our Site or Services obtained through the Site;
  • To send you transactional communications (e.g., we might send you emails about the Services you obtained or inquired about through the Site);
  • To find vendors close to or within the location where you indicated you would like services performed to provide those service to you and connect you with that vendor/those vendors;
  • To provide you with email alerts, event registrations and other notices concerning our Services or news that may be of interest to you;
  • For security purposes, i.e., to prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities and/or attempts to harm our users;
  • To monitor and improve the information security of our Site;
  • To hire, train, and manage our staff;
  • To support the functions of our human resource management, including the coordination of third-party partners that provide the Services;
  • To carry on our business and serve our customers as described above;
  • To monitor for violations of our policies or applicable laws;
  • As required by law such as to comply with a subpoena, or similar legal process;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred;
  • If we are involved in a merger, acquisition, or sale of all or a portion of our assets;
  • For industry analysis, demographic profiling and other purposes; and
  • As otherwise described in this Privacy Policy, permitted by law, as we may notify you or as you may have otherwise consented.

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, address, telephone number.

We collect this information from you directly and indirectly, through our own research of publicly-available information, automatically through our Site and Services, and from third party business partners.

We collect this information:

  • To better able us to coordinate the providing of the Services you requested or inquired about to you;
  • To reach out to potential third party service providers who have indicated they might be able to provide the Services you request to you;
  • To communicate and correspond to you regarding Services ordered or inquired about;
  • To help better provide you better Site experience;
  • To respond to your requests or questions;
  • Performing services on behalf of us or third party service provider, including maintaining or servicing accounts, providing customer service, processing o transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on our behalf of on behalf of a third party service provider;
  • Understanding internal research for technological development and demonstration;
  • To troubleshoot problems or issues with our Site or Services obtained through the Site;
  • To send you transactional communications (e.g., we might send you emails about the Services you obtained or inquired about through the Site);
  • To find vendors close to or within the location where you indicated you would like services performed to provide those service to you and connect you with that vendor/those vendors;
  • To provide you with email alerts, event registrations and other notices concerning our Services or news that may be of interest to you;
  • For security purposes, i.e., to prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities and/or attempts to harm our users;
  • To monitor and improve the information security of our Site;
  • To hire, train, and manage our staff;
  • To support the functions of our human resource management, including the coordination of third-party partners that provide the Services;
  • To carry on our business and serve our customers as described above;
  • To monitor for violations of our policies or applicable laws;
  • As required by law such as to comply with a subpoena, or similar legal process;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred;
  • If we are involved in a merger, acquisition, or sale of all or a portion of our assets;
  • For industry analysis, demographic profiling and other purposes; and
  • As otherwise described in this Privacy Policy, permitted by law, as we may notify you or as you may have otherwise consented.

Protected classification characteristics under California or federal law.

Age (40 years or older), marital status, sex (including gender, gender identity)

We collect this information automatically through our Site and Services, and through are third party business partners.

We collect this information:

  • For industry analysis, demographic profiling and other purposes; and
  • As otherwise described in this Privacy Policy, permitted by law, or as we may notify you or as you may have otherwise consented.

Commercial information.

Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

We collect this information from you directly and from our third party business partners.

We collect Commercial Information:

  • To better able us to coordinate the providing of the Services you requested or inquired about to you;
  • To reach out to potential third party service providers who have indicated they might be able to provide the Services you request to you;
  • To communicate and correspond to you regarding Services ordered or inquired about;
  • To help better provide you better Site experience;
  • To respond to your requests or questions;
  • Performing services on behalf of us or third party service provider, including maintaining or servicing accounts, providing customer service, processing o transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on our behalf of on behalf of a third party service provider;
  • Understanding internal research for technological development and demonstration;
  • To troubleshoot problems or issues with our Site or Services obtained through the Site;
  • To send you transactional communications (e.g., we might send you emails about the Services you obtained or inquired about through the Site);
  • To find vendors close to or within the location where you indicated you would like services performed to provide those service to you and connect you with that vendor/those vendors;
  • To hire, train, and manage our staff;
  • To support the functions of our human resource management, including the coordination of third-party partners that provide the Services;
  • To carry on our business and serve our customers as described above;
  • To monitor for violations of our policies or applicable laws;
  • As required by law such as to comply with a subpoena, or similar legal process;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred;
  • If we are involved in a merger, acquisition, or sale of all or a portion of our assets;
  • For industry analysis, demographic profiling and other purposes; and
  • As otherwise described in this Privacy Policy, permitted by law, as we may notify you or as you may have otherwise consented.

Internet or other similar network activity.

Browsing history; domain server, operating systems, type of Web browser; pages visited; search history; information on a consumer's interaction with a website, application, or advertisement.

We collected this information from you indirectly and automatically through our Site. 

We collect this information:

  • To find vendors close to or within the location where you indicated you would like services performed to provide those service to you and connect you with that vendor/those vendors;
  • For security purposes, i.e., to prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities and/or attempts to harm our users;
  • To monitor and improve the information security of our Site;
  • To monitor for violations of our policies or applicable laws;
  • As required by law such as to comply with a subpoena, or similar legal process;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred;
  • If we are involved in a merger, acquisition, or sale of all or a portion of our assets;
  • For industry analysis, demographic profiling and other purposes; and
  • As otherwise described in this Privacy Policy, permitted by law, as we may notify you or as you may have otherwise consented.

Inferences drawn from other personal information.

Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

We collect this information from you directly and indirectly, automatically through our Site and Services, and from third party business partners.

We collect this information:

  • To better able us to coordinate the providing of the Services you requested or inquired about to you;
  • To reach out to potential third party service providers who have indicated they might be able to provide the Services you request to you;
  • To communicate and correspond to you regarding Services ordered or inquired about;
  • To help better provide you better Site experience;
  • To respond to your requests or questions;
  • Performing services on behalf of us or third party service provider, including maintaining or servicing accounts, providing customer service, processing o transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on our behalf of on behalf of a third party service provider;
  • Understanding internal research for technological development and demonstration;
  • To troubleshoot problems or issues with our Site or Services obtained through the Site;
  • To send you transactional communications (e.g., we might send you emails about the Services you obtained or inquired about through the Site);
  • To find vendors close to or within the location where you indicated you would like services performed to provide those service to you and connect you with that vendor/those vendors;
  • To provide you with email alerts, event registrations and other notices concerning our Services or news that may be of interest to you;
  • For security purposes, i.e., to prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities and/or attempts to harm our users;
  • To monitor and improve the information security of our Site;
  • To hire, train, and manage our staff;
  • To support the functions of our human resource management, including the coordination of third-party partners that provide the Services;
  • To carry on our business and serve our customers as described above;
  • To monitor for violations of our policies or applicable laws;
  • As required by law such as to comply with a subpoena, or similar legal process;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred;
  • If we are involved in a merger, acquisition, or sale of all or a portion of our assets;
  • For industry analysis, demographic profiling and other purposes; and
  • As otherwise described in this Privacy Policy, permitted by law, as we may notify you or as you may have otherwise consented.

 

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

           

            Sharing Personal Information

 

We may disclose your Personal Information to a third party or a service provider for a business purpose.  When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

 

In the preceding twelve (12) months, we have disclosed the following categories of Personal Information for a business purpose:

  • Identifiers.
  • California Customer Records personal information categories.
  • Protected classification characteristics under California or federal law.
  • Commercial Information.
  • Internet or other similar network activity.

 

We disclosed your Personal Information for a business purpose to the following categories of third parties:

 

  • Third party service providers, such as moving companies, home remodeling companies, etc.
  • Digital advertising providers.

 

Under the CCPA, a “sale” means providing to a third party personal information for valuable consideration. It does not necessarily mean money was exchanged for the transfer of personal information. We have taken substantial steps to identify whether any of our data sharing arrangements would constitute a “sale” under the CCPA. Due to the complexities and ambiguities in the CCPA, we will continue to evaluate some of our third party relationships as we wait for final implementing regulations and guidance. For example, it is currently unclear whether the use of certain types of advertising partners would be considered a sale under CCPA. We provide Usage Data to advertising partners, which enables us to provide you with interest-based advertising. If you prefer not to receive interest-based advertising, please opt out by going to your account privacy settings and using the tailored ads opt out toggle. In the preceding twelve (12) months, we believe we have sold the following categories of Personal Information:

 

  • Identifiers.
  • California Customer Records personal information categories.
  • Protected classification characteristics under California or federal law.
  • Commercial Information.

 

We sold your Personal Information to the following categories of third parties:

 

  • Third party service providers, such as moving companies, home remodeling companies, etc.

 

            Your Rights and Choices

Under California Laws, California residents can exercise three privacy rights (Disclosure and Access; Deletion; and “Do Not Sell My Personal Information”), which are described in more detail below (collectively, “Rights”). These Rights are not absolute and are subject to certain exceptions. For instance, we cannot disclose or permit access to specific pieces of personal information if the disclosure or access would present a certain level of risk to the security of the personal information, your account with us or the security of the business’s systems of networks. If you are a California consumer, we will process your request to exercise your Rights in accordance with California Laws.

 

A record concerning the requests may be maintained pursuant to our legal obligations. Further, we may charge a reasonable fee or refuse to act on a request if such request is excessive, repetitive or manifestly unfounded.

 

Disclosure and Access Requests

 

You have the right to request that we disclose to you, for the 12-month period immediately preceding the date of your request to know the following:

 

            Categories of Personal Information Request

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

            Specific Pieces of Information Request

  • The specific pieces of personal information we collected about you (also called a data portability request).

When a request for disclosure is made, we will first take steps to verify your identity to protect your privacy and security. For requests to disclose categories of personal information collected, we will have the requestor provide at least two pieces of information so that we may verify the requestor’s identity to a reasonable degree of certainty. For requests to disclose specific pieces of personal information collected, we will have the requestor provider at least three pieces of information so that we may verify the requestor’s identity to a reasonably high degree of certainty and additionally provide a signed declaration under penalty of perjury that the requestor is the consumer whose personal information is the subject of the request. We are required to retain  the signed declarations as part of our record-keeping obligations for 24 months.

 

Please note that we will never disclose a consumer’s social security number, driver’s license number, or other government-issued identification number, financial account number, any health information or medical identification number, an account password, or security questions and answers in response to a disclosure request.

 

Please note additionally that we are only required to fulfil a Disclosure request from a consumer twice per every 12-month period. If you submit a request in excess, it may be denied or you may be charged for fulfilling your request.

 

Deletion Request Rights

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Given the type of Personal Information we collect, for requests to delete personal information collected, we will have the requestor provide at least three pieces of information so that we may verify the requestor’s identity to a reasonably high degree of certainty. We are required to retain the requests to delete for a period of 12 months as part of our record-keeping obligations.

 

If we are unable to verify a request, to the extent possible, that request will be treated as a request to opt-out and afforded rights associated with that request right as described in more detail below.

 

Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. A deletion request may be denied, in full or in part, if retaining the information is necessary for us or our service providers to:

 

  1. Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Disclosure and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

 

  • Emailing us at privacy@billy.com
  • Visit us at https://billy.com

Only you may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

 

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.  Making a verifiable consumer request does not require you to create an account with us.  We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

 

Household Requests

We currently do not collect household data. If all the members of a household makes a Right to Know or Right to Delete request, we will respond as if the requests are individual requests.

 

Do Not Sell My Personal Information Requests

You have the right to direct us not to sell your personal information to a third party.  To request that we not sell your personal information, click the button “Do Not Sell My Personal  Information.”

 

Requests Made Through Agents

You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us. (The verification requirement does not apply if the consumer has provided the authorized agent with legal power of attorney under California Probate Code Sections 400 to 4465.

 

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.  If you have an account with us, we will deliver our written response to that account.  If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.  Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.  For data disclosure requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

 

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

 

Requests to Opt-In for Minors

If you are 16 years of age or older, you have the right to direct us not to sell your personal information at any time. We do not and will not sell personal information of consumers we actually know are less than 16 years of age unless we received affirmative authorization from the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age, to opt-in to the sale of their personal information. Upon the receipt of this request to opt-in, we will inform the minor of the right to opt-out later and of the process for doing so.

 

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

 

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Nevada Privacy Rights

 

As of October 1, 2019, if you are a Nevada resident, you may opt-out of the sale of your Personal Information. To do so, please contact us at 855-224-5599 or via email  privacy@billy.com and title the subject of your email “Nevada Privacy Rights Opt-Out Request”. In response, we will request information from you to verify your identity. We will respond to your request, once verified, within 60 calendar days (with a possible 30 day extension upon notice to you).

 

MOBILE SERVICES AND TEXT TERMS

 

The Site and Services may include certain features or services that are available via your mobile phone (the “Mobile Services”), such as the ability to upload content to your mobile phone or request status messages or other alerts be sent to your mobile phone. You may also be called by one of our Service Provider and your providing us your telephone number, including your mobile number, constitute consent for contact, even if you are on the Do Not Call registry. In addition, if you are required to provide a phone number as part of the account registration process and online order process as part of your contact information, you have the option, but are not required, to provide your mobile number as your contact number. However, by using the Site or Service, or by providing your mobile number as a contact point, you consent to receive MMS, text message or other electronic means (collectively “Text Messages”), including auto dialers, to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us. Your consent to receive Text Messages from us. You will receive opt-in and confirmatory text messages from us. You also agree to receive confirmation opt-out texts from us.

 

You understand that you are responsible for securing the necessary data access service and that your carrier’s normal messaging, data and other rates and fees will apply to these Mobile Services and other communications. Please consult your service agreement with your wireless carrier to determine your phone’s pricing plan.

 

Please note that if you are using downloadable applications from us, updates to your device’s systems or firmware may render your use of the applications incompatible. We do not warrant that the Online Services will be compatible with any updates to, or prior versions of, your devices. We may, but are not obligated to, provide you with updates to the Online Services or applications that improve compatibility with updated mobile devices. This program may not be available on all wireless carriers.

 

MISCELLANEOUS

 

International Information Processing & Transfer

Your information may be processed, updated, transferred, stored, and maintained on computer hardware and computer software at third-party locations outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, Billy.com transfers Personal Information to the United States and processes it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

 

Security

The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. We are not responsible for circumvention of any privacy settings or security measures contained on the Online Services.

 

Further, our Services may offer opportunities to communicate through email, SMS or text messages. Because normal email is not encrypted, the possibility exists that unauthorized individuals may intercept email messages. Neither we nor any of our third party business partners are not responsible for the privacy and security of email messages except those stored in our system.

 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a verification information for access to certain parts of our Site or Services, you are responsible for keeping this information confidential. We urge you to take steps to keep your private information secure, such as choosing unique verification information and never sharing such information with anyone else. We urge you to be careful about giving out information in public areas of the Site. The information you share in public areas may be viewed by any user of the Site. Please notify us promptly if you believe your verification information or identify has been breached.

 

Data Retention

We will retain your information whether Personal Information or Non-Identifying Information for as long as reasonably needed to provide you with the services you request via the Site.

 

Changes to Privacy Policy

We may update this Privacy Policy at any time through a notice on this Site prior to the changes becoming effective or we will notify you by email (sent to the e-mail address specified in your account).

 

 

Prior version: September 27, 2018